We hope you wont have any problems with BT Hub Manager if your follow our guide but if you do we can suggest one or two solutions. Hub manager Hi I am trying to access my BT Hub to make settings and see what devices are connected. >, Where do I find the default admin password for my BT Hub? It's also easy to see the Hub Manager across all devices. Modes 2 and 3 may connect you but they'll also reduce or disable some wireless features so your range and speed might take a hit to improve reliability. >, How do I set up port forwarding on my BT Hub? From the Hub Manager, click on Advanced Settings, then Wireless. 15h07. Press the Power button on the Hub to turn it on. You dont want your neighbours taking advantage of the internet connection that youre paying for! Check the lights on your Hub:If you can't get online, check the colour of the light in front of your Hub. If youre typing 192.168.1.254 into your web browser and youre getting a blank page or error message, there might be a problem with the Wi-Fi connection. The hub manager doesn't support HTTPS, only HTTP and hence will show as 'insecure' . How do I restrict the wireless devices that can connect to my Hub? You can change the wireless name of your Hub so it's easy to spot in the list of wireless networks that pops up when you're searching for a network on your device. It's also easy to see the Hub Manager across all devices. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet, Getting started with your BT Business products (onboarding guide). Press the Rescan button to make it scan again. Next, select the first device that you want to control and choose the days and times for which you want to set limits. This takes a few minutes. No, it really is that simple. Plug the broadband cable (grey ends) into your Hub and the other end into your master phone socket. First of all, you need to be at home using a device thats connected to your BT broadband hub. Note: it is Every time a new device connects to your BT hub, Smart Setup automatically kicks in to prompt you to use all sorts of BT-specific services that you probably dont need. A master socket is the main socket for the phone line in your home. Fibre customers: Many faults can be fixed by power cycling the Openreach modem turning it off and on again. If youve lost that card, it should also be on a sticker on the base of the router. How do I create a Port Forwarding rule on my Smart Hub? Type the following numbers into the address bar: Type 192.168.1.254 in a web browser to open BT Hub Manager. >, What is the Wireless mode feature on my BT Smart Hub? 16-08-2022 A steady blue light on the front of the Hub means everything's OK. BT Devices Can not access hub manager - 192.168.1.254 (or any. How do I set up port forwarding on my BT Hub. Are you having problems with BT Hub Manager? Email Barry at barry@bigtechquestion.com. This may be useful if you're having difficulties with an older device or you're moving a device around your premises. On BT Smart Hub and Smart Hub 2, click on System, then select Admin password. Security Password Alternatively choose your Hub from the dropdown to find out how to connect. BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), If you have it, unplug all your old broadband kit, including the old power plug, filters and Ethernet cables and send it back to us for recycling>. If your Smart Hub doesnt have a red WAN port, you may have been sent the wrong Hub type. The video below shows you how to set up your BT Smart Hub. To get the latest on your appointment, go to www.bt.com/ordertracking>. The light on the left of the Hub will flash blue. For instance, you could change it from the default, which will be similar to BTBHub6-ABCD, to something more meaningful to you or your customers, like Tom's Caf'. The process for changing the password on BT Home Hub 3, Hub 4 and Hub 5 is exactly the same as above but without needing to click on System first. >, What is the Smart Wireless feature in my BT Hub? Full Fibre customers wont use microfilters. In order to get download speeds of 100Mbps and over, its important you use the supplied red Cat5e Ethernet cable, if you use another cable you may get slower speeds. As a general guide, 5GHz provides better speed while 2.4GHz gives better range. Unless youve changed it beforehand, your Smart Hubs admin password is printed on a plastic card thats stored on the back of the router. Alternatively choose your Hub from the dropdown to find out how to connect. From the Hub Manager, click on Advanced Settings, then Wireless. Your Hub will be called something like BTHub6-ABCD. If this happens get in touch with us. So my problem is nearly solved. Use the links to find out more about how you use the Hub Manager to change settings: What is Smart Setup on the BT Hub? After you have entered the router's IP address in the address bar simply press the Enter key on your keyboard. If all else fails, give BTs Helpdesk a call on 0800 800 150. If you have it, unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. im using italk atm and a zyxel router how can i daisy chain to the bt hub 2 so i can use the bt hubs 5 ghz wifi, too complicated for we oldies. Different types of BT Hub Over the years, we've developed better and better Hubs (routers) for our customers as new technology has become available. If everything is working properly you should see a screen like this (some details have been blurred for security reasons): This will give you basic details, such as whether the router is connected to the internet, the status of the different wireless bands, and how many devices are connected to your router (21 in our house!). It's easy to get answers to your questions: How do I set up port forwarding on my BT Hub? Sorry not much help really. If you dont see the BT Hub Manager screen when you type 192.168.1.254 into your browser address bar: Ofcom Move Triggers Rollout of Superfast Openreach Fibre, Digitalisation & AI in 2021: What you need to know, 5 Hurdles Encountered During The Penetration Testing Process. not the same as the wireless password. >. How can I set up or change the admin password on my BT Hub? If it isn't blue, see connection troubleshooting below for help with connecting. >, I have problems connecting 5GHz and dual band devices wirelessly to the BT Hub>, How do I split my BT Hub's SSID (wireless network name)? For example, if you dont want your children to be online when they should be sleeping, you can tell BT Hub Manager to restrict internet access from your kids mobiles from midnight to 8am. How do I assign multiple Static IP addresses on the Smart Hub? Learn about the BT Hub Manager Alongside the launch of our new BT Smart Hub 2, we've redesigned the Hub Manager. The light on the front will change colours while your Hub sets itself up. Well help you ease the pain and get you to a solution - fast! The red-ended Ethernet cable goes from the Port/LAN1 slot on the ONT to the port marked WAN, which is yellow on the Smart Hub 2. The easiest way to access the BT Smart Hub Manager is to type 192.168.1.254 into a web browser, or simply click on our link. >. 16h22. WPS (Wi-fi Protected Setup) lets you connect a device without entering the wireless password. Over the years, we've developed better and better Hubs (routers) for our customers as new technology has become available. Enter your email address to subscribe to this blog and receive notifications of new posts by email. This Video Demonstrates how to assign Static IP address to a device connected to BT Hub 6 using the online the BT Smart Hub Manager. Go back to: Here are some answers to help you (Make sure you're connected to your home network.) We know its a clich but resetting works more often than youd think. You'll need your Hub's wireless network name and password. I cant seem to access this, please advise in simple terms how to access the BT Hub 0 Ratings 7 REPLIES Keith_Beddoe Distinguished Sage 24-04-2020 8h37 - edited 24-04-2020 8h39 2,257 Views Message 2 of 8 Re: Hub manager @coppinn This means when you search for your Hub in the list of wireless names on your device you'll only see one. on 3. Connect the power cable to your Hub, plug it in at the wall and switch the socket on. If you've got fibre broadband and a Hub 3 or Hub 4, then you'll need to use an Openreach modem. View or change the wireless password that you need to enter on every device before it can connect wirelessly to your Hub. Find what hub you have BT Smart Hub BT Smart Hub 2 BT Home Hub 3 BT Home Hub 4 BT Home Hub 5 Differences between each Hub Still need help? It may be your browser causing the issue do check in its settings or in your Antivirus program. He was once Deputy Editor of Mail Online and remains in therapy to this day. They're on the back of your Hub. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 16-08-2022 We hear from frustrated BT broadband customers all the time who say that accessing the settings for their BT Smart Hub can be a real nightmare. Next, select the first device that you want to control and choose the days and times for which you want to set limits. It's also easy to see the Hub Manager across all devices. The default BT Smart Hub IP Address is: 192.168.1.254. Your Hub is ready when the light turns steady blue. Guide to using the BT Business Smart Hub Changing the IP address of your hub From the Hub Manager go to Advanced settings then My Network then IPv4 configuration You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). If you've got Broadband (copper broadband) download the user guide below or follow these instructions. Slide the two parts of the Hub's power plug together until they click into place. Depending on your socket type, you might need to use a filter. BT Smart Hub self-install user guide - new customer, BT Smart Hub self-install user guide - existing customer, Send your old equipment back to us for recycling>. When it's set to On', you can connect a device by clicking Start WPS or by holding the WPS button down on the left hand side of your Hub. If that doesnt work, try connecting to the router via an Ethernet cable (shown below). How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Disconnect the red Ethernet cable that connects the modem to the Smart Hub. IP address This will open the Hub Manager, Enter the admin password. Click on the title and picture of your Hub to see links to all our help. Connect your Openreach Ethernet cable (the one with red ends) to the back of the Openreach modem and to the "Wan" port on the back of your Hub (also coloured red). Set the security level for your Hub's wireless connection -. You will need to check the documentation provided from the hardware manufacturer, software/service provider or contact your IT support to identify the port range, Select the protocol appropriate to the rule you are adding, and click, If you need to open multiple ports within your new rule you can, repeat the process for the new ports you want to add, Once you have finished adding - remember you need to save your changes. Important! This site uses Akismet to reduce spam. Solid surfaces like walls, doors, wardrobes and cupboards slow down your wi-fi speeds. The light on the front will change colours while your Hub sets itself up. Every device that uses the internet sends its packets of data through specific ports. Your Smart Hub automatically scans for the best wireless channel. Then fill in the details for your Dynamic DNS service. How do I view the devices connected to my Smart Hub? Plug the broadband cable (grey ends) into your Hub and the other end into your master phone socket. Note: you'll need a Dynamic DNS service provider to use this feature. Switch off the router and switch it back on again. Select Save to store your changes. Can I connect my BT Hub using a telephone extension lead or socket doubler/splitter? If your modem has a Battery Backup Unit (BBU), disconnect the cable connecting the BBU and the modem. How do you turn off wifi? If you have it, unplug all your old broadband kit, including your old power plug. Follow the instructions that automatically appear on the screen to change your password. >, How can I set up or change the admin password on my BT Hub? Download the user guide below or follow these instructions on how to set things up: BT Home Hub 3 - BT Infinity getting started (2012-2013 version). Fibre customers:Many faults can be fixed by power cycling the Openreach modem turning it off and on again. If you have an engineer appointment booked to install BT Broadband, they'll connect up your BT Hub for you. >, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Youll be asked to enter the new password twice, to make sure its correct. Here's how to set up a Hub 3. BT Smart Hub and Ultrafast Smart Hub Type 192.168.1.254 in a web browser to open BT Hub Manager. BT Hubs are configured to handle that data transmission automatically, but sometimes you may want to create your own port forwarding rules. Your hub is only accesible on your home LAN hence it is http and not https. If you've still got problems, try our Broadband troubleshooter>. With BT Hub Manager you can restrict internet access from certain devices during particular time periods. In the Home Network part of BT Hub Manager you will clearly see all the devices that are currently connected to your BT hub. How can I set up or change the admin password on my BT Hub? The Hub Manager is where you can change or view your Hubs settings. On older models of the BT Home Hub you will see Settings rather than Advanced Settings. Wait until the lights on the modem are solid green, then plug in the Smart Hub. This table shows the main differences between them. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Distinguished Sage, never noticed http vs https. Alongside the launch of our new BT Smart Hub 2, we've redesigned the Hub Manager. If yours is a BT Smart Hub or Smart Hub 2 youll see a, If youve got BT Home Hub 4 or Hub 5, click on. how do I find out what download speed I should be getting? The BT Mini Hub doesn't support application sharing or port forwarding. For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Full Fibre customers wont use microfilters. Wireless mode That all sounds great, you say, but to make the most of your fancy superfast broadband internet connection you need to be able to access the BT Hub Manager. Have you tried Chrome or another browser. When your device connects, it automatically chooses the . Channels Enter your BT hub admin password. BT Home Hub 5 - Information and troubleshooting guide (for Fibre you install yourself). Youll also need to add a password hint. You can configure your Hub to use Dynamic DNS. Copyright 2022. With Band Steering on, the Hub steers your devices to the best wireless band for them. To set a different password, first of all type 192.168.1.254 into a web browser to access BT Hub Manager. If this happens get in touch with us. You want to fiddle with the settings of your BT Smart Hub. Ethernet sockets are becoming increasingly rare on laptops, but if you are able to plug a cable directly between router and computer, do so. Remember, if you've got Fibre broadband you'll need to set up your Hub with the Openreach modem - see the instructions further down. Instead the Smart Hub connects to the Openreach modem (or ONT). Use an alternative browser; for example, if your first attempt was with Google Chrome, try using Firefox instead. Download the relevant user guide below or follow these instructions to get the fastest possible speed with your BT Smart Hub. on Here's how to set up a Hub 4 or Hub 5. And some questions nobody really wanted the answers to. Band Steering Alongside the launch of our new BT Smart Hub 2, we've redesigned the Hub Manager. With previous ISP's routers and with previous purchased routers - such as the cracking ASUS range, you can manually assigned a static IP, and the router locks that down and ignores DHCP. It's also easy to see the Hub Manager across all devices. Remember, if you've a Hub 4 and Fibre broadband then you'll need to set it up with the Openreach modem - see the instructions further down. The BT Hub manager lets you make changes to your BT Hub settings so you can get the best out of your wi-fi and broadband. When your device connects, it automatically chooses the best wireless band. If there are any devices listed there that you dont recognise, you can turn off wireless access for that device while you investigate further. This takes a few minutes. They'll give you all the details you need. How do I set up port forwarding on my BT Hub? It's now even easier to manage the Hub's settings and to get the best wi-fi set-up. Learn how your comment data is processed. However, as soon as you try and do anything vaguely interesting, you will be prompted for your Hubs admin password. I am grateful for that thought, I have not used a microsoft browser for years! >, How can I set up or change the admin password on my BT Hub? By default, your Smart Hub will have this switched off. You can then enter your password in the usual field to access BT Hub Manager. Even if your Smart Hub has lost its internet connection, you should still be able to access the Manager. None - anyone can connect to your wireless network without entering a password. This last screen permits me to then continue and arrive at the hub home page. Go to the Smart Hub 1 guide. If you're setting up the Hub yourself, we'll email or text you when your broadband is ready. (Make sure youre connected to your home network.). How can I turn it on and off? If you've still got problems, try ourBroadband troubleshooter>, If you've got Complete Wi-Fi and need help connecting your Wi-Fi disc, see How do I set up Complete Wi-Fi? This means when you search for your Hub in the list of wireless names on your device you'll only see one. With BT Hub Manager youll be able to see at a glance if someone is using your wireless broadband signal without your permission. You can re-use your filter and Ethernet cables, so please keep them. Advanced settings My new Windows 11 laptop will not come up with a screen for the hub manager, either displaying a blank screen or occasionally shown raw HTML. >. If you change this, you can check the strength of your new password - aim to get the strength bar fully green. >, Where do I find the default admin password for my BT Hub? Whats more, BT claims the wifi-signal from a Smart Hub is capable of reaching further than any router from their broadband competitors. It's on or it's off. If you are using a VPN, say for homeworking, its possible you might need to set up port forwarding, but you will need to know the port range information from your IT department and most VPN clients should work on the hub without this being required.
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