You can also upload your proof of purchase, so you have it, if you need it for service or repairs. Since CPAP.com does not bill insurance or accept Medicare, we are able to offer you the lowest priced machines. With regard to mechanical ventilators, Philips is deploying a permanent corrective action to address the issues described in the recall notification. This process should take about 10 minutes to complete, but may vary based on internet speed or device used. After youve registered your machine with Philips, you may be asking, what are my options for continuing therapy while I wait for Philips to send me a replacement machine or repair kit? Heres How to Get Low-Cost or Free CPAP Supplies! Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients. As a reminder, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. How it works. to help you and your patients succeedtogether. December 2022 update on completed testing for first-generation DreamStation devices . Your insurance company may: There are some insurance companies who require the use of a Philips-brand machine only, so you will need to speak with a representative of your insurance company directly to determine a solution for repairing or replacing your current device. We know how important it is to feel confident that your therapy device is safe to use. Please note that once an RP kit is shipped for the affected Trilogy 100/200 device, the loaner Trilogy Evo must be returned within 45 days to avoid being charged. Luna 2 CPAP Review: How Does It Compare to the DreamStation? Method of provision:Electronically transfer immediately upon authorization for collection and use of personal information We may also send messages based on the date you set up your account. You can create one here. 1. You are about to visit the Philips USA website. You can change your settings any time if you prefer not to receive these communications. To confirm that your Philips PAP device has been recalled, you need to visit the Philips registration site to register your device. The DreamStation 2 CPAP Advanced is designed to provide a simplified user experience, including a premium color touchscreen with fewer panes to navigate. We recently spoke with Dr. Daniel Barone, an Attending Neurologist at New York Presbyterian/Weill Cornell Medical Center, to address some of the questions you may have about the recall and the impact it has on your sleep apnea treatment. While recalled devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and remediated devices is a silicone foam*. With Philips Respironics focusing on the recall, the U.S. CPAP/APAP/BiPAP supply was cut in half overnight. 2. In the article, Dr. Barone discusses the risks of abruptly ending treatment versus using a recalled device. Flurry will not associate your IP address with any other data held by Flurry. Philips Respironics has provided the relevant regulatory agencies with required information related to the launch and implementation of the projected correction and contracted with a third-party vendor to coordinate the recall effort. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. In most markets, devices currently authorized for repair and replacement include DreamStation CPAP and Bi-level devices, DreamStation ASV devices, and DreamStation ST/AVAPS devices. Please open the DreamMapper app on your mobile device and enter your Username and Password and click Login. Questions about next steps after you have transferred your prescription settings? The CPAP team strives to provide insightful and meaningful information to its audience, keeping you in the know on the latest happenings in the sleep health and respiratory world. All rights reserved. Philips Sleep and respiratory care. We are advocating on your behalf to get quicker updates and more information about the situation as it evolves. Purpose of Collection and Use of Personal Information To register your product, youll need to log in to your My Philips account. The affected products are identified in the tables below: All Affected Devices Manufactured Before 26 April 2021, All Device Serial Numbers, DreamStation ASV DreamStation ST, AVAPS SystemOne ASV4 C-Series ASV C-Series S/T and AVAPS OmniLab Advanced+, SystemOne (Q-Series) DreamStation DreamStation Go Dorma 400 Dorma 500 REMstar SE Auto, Trilogy 100 Trilogy 200 Garbin Plus, Aeris, LifeVent, A-Series BiPAP Hybrid A30 (not marketed in US) A-Series BiPAP V30 Auto, A-Series BiPAP A40 (not marketed in the US) A-Series BiPAP A30 (not marketed in the US). DreamMapper v 2.31.0.3 Koninklijke Philips N.V., 2004-2023 All rights reserved. Since hearing the news we have been in daily communication with Philips Respironics to understand what aid we can provide our customers. We will continue to provide regular updates to you through monthly emails. Why do I need to upload a proof of purchase? unapproved cleaning methods such as ozone may contribute to foam degradation. In June 2021, after discovering a potential health risk related to the foam in certain CPAP, BiPAP and Mechanical Ventilator devices, Philips Respironics issued a voluntary recall notification. Please be assured that we are treating this matter extremely seriously, and are working to address this issue as efficiently and thoroughly as possible. If you are used to using a DreamStation CPAP device and have received a new DreamStation 2 CPAP Adanced, this new device has also been set to the same prescription settings as before and is ready for use. Our update in November 2021 provides broadened guidance regarding affected CPAP, BiLevel PAP and Mechanical Ventilator devices, and mechanical ventilators, as follows: For patients using BiLevel PAP and CPAP devices, talk to a health care provider to decide on a suitable treatment for medical conditions, which may include: Using another similar device that is not part of the recall. Please click either Yes or No. Download the app Using your mobile device: Download the DreamMapper app by using the app store buttons above. Please click either Yes or No. Mandatory items: Time of device use as per the patient's use, prescribed pressure, degree of mask leak, and periodic breathing rate 2. The issue is with the foam in the device that is used to reduce sound and vibration. On June 14, 2021, Philips Respironics announced a voluntary recall for certain CPAP, BiLevel PAP, and Ventilator Devices due to two issues related to deterioration of the sound abatement foam used in these devices. You can register here. This new assessment is limited to the evaluation of VOCs for first-generation DreamStation devices and does not evaluate the risks of potential foam particulates or cover other devices affected by the recall. If you do not have a second device available we suggest you print out the instructions. Below youll find a list of commonly asked questions about the CPAP recall. As mentioned, receiving a new device through your insurance plan requires a new prescription from your physician with documentation stating that you are using and benefitting from your sleep apnea treatment. When we refurbish the affected devices with a new blower and air pathway, we also clean and disinfect them. Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients. Then you can register your product. However, this recall is not a normal circumstance and different insurance companies will have varying courses of action for you to follow. The FDA is still considering the data and analyses that Philips Respironics has provided and may reach different conclusions. Click Save. VA has distributed approximately 300,000 Philips CPAP or BiLevel PAP devices for Veteran . Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. SignUp or Login here For any therapy support needs or product questions please reach out hereto find contact information. IMPORTANT: If a humidifier was included with your sleep therapy device, be sure to remove the water chamber before you proceed. This could affect the prescribed therapy and may void the warranty. Philips Respironics Chief Executive Frans van Houten said, Were going to put all our capacity to focus entirely on replacing and repairing these units, a process he said would likely take a year. Proof of purchase is a printed receipt from the shop where you bought your item or a pdf document from an online shop. Apologize for any inconvenience. Please visit mydreammapper.com by clicking the Login button above. As we have previously noted in connection with the return of your DreamStation device, we will not be returning DreamStation devices back to the original user. You are about to visit a Philips global content page. It also will guide you through the registration process. Additionally, Philips Respironics suggests patients review the age of their devices, as they are typically recommended to be replaced after five years of use. With your MyPhilips account you can: Access all your product information in one place (orders, subscriptions, etc.) First Night Guide. As information becomes available, we will update our customers via email and the CPAP community at large using this blog. You are about to visit a Philips global content page. Since solutions for the recall are almost as personalized as individual pressure settings themselves, its important to have a discussion with your doctor as soon as possible to determine the next steps. You can log in or create one here. Please contact your Philips representative if you are in need of a loaner Trilogy Evo device for a patient. We have developed a comprehensive plan to replace the current sound abatement foam with a new material that is not affected by this issue and have already begun this process. Register your product and enjoy the benefits. Please visit mydreammapper.com by clicking the Login button above. Philips Respironics issued a voluntary product recall for its breathing devices and ventilators due to sound abatement foam that has a potential to break down. Despite sincere and full efforts by members of the Philips Respironics team weve been in contact with, details and actions we can take immediately to have a positive impact on the health of our customers have been in short supply. Please review the attached. This spreadsheet provides Medicare DME fee schedule information, by HCPCS code . In June 2021, after discovering a potential health risk related to the foam in certain CPAP, BiPAP and Mechanical Ventilator devices, Philips Respironics issued a voluntary recall notification. How are you removing the old foam safely? Koninklijke Philips N.V., 2004 - 2023. Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients. Per Philips Respironics, the issuance of the notification is a recall in the U.S., and field safety notice in International Markets, according to regulatory agency criteria. After youve registered your machine with Philips and have scheduled an appointment with your sleep care physician to discuss a new treatment plan, you may be wondering if you should keep using your recalled machine and what options exist if you decide its time to purchase a new machine altogether. Next We know that you are eager to find out when youll receive your replacement CPAP, BiPAP or Mechanical Ventilator device. We recommend you upload your proof of purchase, so you always have it in case you need it. Give us a call today and one of our 5 star customer service representatives will help you. At the Login Page for DreamMapper, you can register for a new account or login with your existing Username and Password. Per Philips Respironics, possible health risks include exposure to degraded sound abatement foam and exposure to chemical emissions from the foam material. To improve our service quality and deliver up-to-date information and newsletters (text/email) Create New Account Fill out the registration form. You are about to visit the Philips USA website. Mandatory items: Country, name, email address, and serial number of the device used We are aware of the concerns raised by this information and we are sincerely apologetic for any disruption of care or inconvenience that may have been a result. Note: Please use the same email address you used when registering your device for the voluntary recall. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. We understand that the situation may cause you some anxiety and you may feel uncertain about what to do next. If you cant afford a new machine outright or are having issues with your insurance provider, rest assured that there are several options that exist to find low-cost or free CPAP equipment, including government assistance or charity donation programs. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Even Auto ON is enabled so that all you have to do is put your mask on and start breathing. It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. Philips Respironics will continue with the remediation program. What is the safety issue with the device? is designed . This new assessment is limited to the evaluation of VOCs for first-generation DreamStation devices and does not evaluate the risks of potential foam particulates or cover other devices affected by the recall. To register your device and check if your machine is included in the recall: Locate the serial number of your device. We understand that the situation may cause you some anxiety and you may feel uncertain about what to do next. Call1.800.356.5221M-F 8AM-8PM | Sa 8AM-5PM (CST). If you had a CPAP machine before you got Medicare, you will need to check with Medicare to see if you qualify for certain requirements that will cover the cost of the replacement of your machine. As we have previously noted in connection with the return of your DreamStation device, we will not be returning DreamStation devices back to the original user. Duration of Retention and Use of Personal Information The website will give you instructions on how to locate the serial number of your device. For patients using life-sustaining mechanical ventilator devices, they should not stop or change ventilator use until they have talked to their health care providers regarding factors including: Whether in the judgement of the treating clinical team the benefit of continued usage of these ventilator devices may outweigh the potential risks identified in the recall notification. If you do not have this letter, please call the number below. Enter the captcha characters. Fill out the registration form (leave Mobile Phone blank). The serial number is located on the bottom of your device and it begins with "P" or "J" and contains 13 characters or begins with "D" and contains 14 characters. 1. Register - Philips Respironics DreamMapper Register Country* First Name Last Name Email Address* Confirm Email Address* Mobile Phone Primary Device Serial Number I understand and accept the Terms and Conditions. Further testing and analysis is ongoing. Per Philips Respironics CEO Frans van Houten We deeply regret any concern and inconvenience that patients using the affected devices will experience because of the proactive measures we are announcing today to ensure patient safety.. Enter the Captcha characters. We will continue daily checks with the Philips Respironics team to ensure we are executing everything possible to help our customers through this recall. You can still register your device on DreamMapper to view your therapy data. We have developed a comprehensive plan to replace the current sound abatement foam with a new material that is not affected by this issue and have already begun this process. Pricing for CPAP, APAP, and BiPAP machines vary; the average cost of a CPAP machine ranges from $300 to $850, though those with advanced technology features can cost more. Not all direct-to-consumer brands offer sales and discounts, though. This recall is for all CPAP and BiLevel PAP devices manufactured prior to April 26, 2021. Please contact your Philips representative if you are in need of a loaner Trilogy Evo device for a patient. Create a new password following the password guidelines. Those risks include but are not limited to headaches, nausea, irritation of the eyes, nose or skin or potential cancer . You will be using Bluetooth to transfer your therapy results to the DreamMapper app. Once the purpose of use is achieved, your sensitive information will be destroyed immediately, unless otherwise required by laws. Have your DreamStation device serial number available (begins with the letter J and is 13 characters in length). This is a potential risk to health. Proof of purchase may be required to take advantage of a promotion or request a repair under your warranty. Consultation with health care providers about using an inline bacterial filter with ventilators, which may help to filter out particles of foam, as indicated in the Philips recall notification, which also notes limitations of this option and areas of caution. Enter your Username and affected Device Serial number. A patient no longer needs to tap a Ramp button every night to start at the desired pressure. It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. To register your product, youll need to log into your MyPhilips account. For more information on the recall notification (U.S. only) / field safety notice (Outside of U.S.), as well as instructions for customers, users and clinicians, affected parties may contact their local Philips representative or visit. Receiving party (contact information):Affiliates other than KoninklijkePhilips N.V.(contact information of responsible division:privacy@philips.com) You can also upload your proof of purchase should you need it for any future service or repairs needs. Product Support: 800-685-2999. Receiving party's purpose of use of personal information: Store the collected information The recall is due to potential risks related to the foam used to reduce the sound and vibration of the motor. The devices included are CPAP machines due to issues related to the polyester-based polyurethane sound abatement foam used in its continuous and non-continuous ventilators. For Veterans who received their PAP device from the VA, your replacement device may come from either VA or Philips Respironics. This is a potential risk to health. You can sign up here. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Please be assured that we are doing all we can to resolve the issue as quickly as possible. We understand that any change to your therapy device can feel significant. On June 14, 2021, Philips Respironics issued a voluntary recall of its CPAP, BiPAP and mechanical ventilator devices. If you do not have a second device available we suggest you print out the instructions. Once set, the device will automatically start at the selected Ramp Plus pressure with all future therapy sessions. Sign up for exclusive news and promotions Easily find information and accessories for all your Philips products. By transmitting the information generated by the cookie about the use of the App to Flurry, your setting ensures that IP address is anonymized before geo-localization and will be replaced by a generic IP address before storage. In that case, your use of the service provided in this application through collection of sensitive information may be restricted. Register your product and start enjoying benefits right away. Select country / language; Breathe easier, sleep more naturally . Learn About Sleep Apnea and Treatment Options, The Latest CPAP Machine Reviews from Experts, Find the Best CPAP Mask for Your Lifestyle, Our Top Picks to Make CPAP Cleaning a Breeze, Were here to help! DreamStation 2 Auto CPAP Advanced. DreamMapper has the ability to share your therapy data with your Home Care Providers electronic health records system. To register a new purchase, please have the product on hand and log into your My Philips account. If you are using a mobile device to transfer your data, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. You can also upload your proof of purchase should you need it for any future service or repairs needs. Philips Korea Corporation (hereinafter the "Company") values your personal information and complies with applicable laws and regulations for personal information protection, including the Personal Information Protection Act. Due to technical reasons, we are currently not supporting registrations for medical devices like CPAP and BIPAP. Success. As part of the remediation process, customers and patients will be provided with more information on the next steps to implement the permanent solution as it becomes available. If you do not remember your DreamMapper password or need to reset it: Click Forgot Password?. Once you have created your account, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. U.S. only: If you are looking for more information on how to use your new device and become familiar with it, you can visit www.philips.com/ds2-replacement for more information. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Enter your Username and Password and click Login. Doing this could affect the prescribed therapy and may void the warranty. Enter your Username and Password and click Login. Note: Please use the same email address you used when registering your device for the voluntary recall. To improve treatment adherence by analyzing information of patient's CPAP use and delivering the analysis results to the patient This foam is cleared for use by the FDA in the DreamStation 2 CPAP device and authorized as part of our remediation. Many dealers expect to run out and go through at least intermittent back order periods for the foreseeable future. scanning technology for the right mask fit from the start. We will continue to provide regular updates to you through monthly emails. What can I do with a My Philips account? U.S. only: If you are looking for more information on how to use your new device and become familiar with it, you can visit. As part of the remediation process, customers and patients will be provided with more information on the next steps to implement the permanent solution as it becomes available. Last year the FDA issued a safety communication about PAP cleaners. Whether you choose to buy a machine outright or through your insurance company or pursue options through a government assistance program or donation initiative, CPAP.com is here to help you navigate the CPAP recall. Select your mask type and specific mask model. You can still register your device on DreamMapper to view your therapy data. View/download instructions for desktop and laptop, Using an existing account on a desktop or laptop. Our trained service professionals can make sure that the affected foam is completely and safely removed, and that the new silicone foam is inserted correctly. Also, sound abatement foam in unaffected devices may be placed in a different location due to device design. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. On behalf of Philips, Flurry will use this information for the evaluation of your use of the App, compiling reports on App activity for Philips, and in order to provide other services relating to App activity and use of the App to Philips. We have completed all requests by Philips Respironics and we eagerly await a plan that will allow us to provide actionable solutions to customers. Please check our online troubleshooting and FAQs to find solutions for the most common issues, Kindly contact with our consumer support team by the following this link. 2. We will continue to take any actions Philips Respironics or the organizations governing them approve relating to this recall as quickly as we are able to execute them. You can register your device at https://www.philipssrcupdate.expertinquiry.com or call their registration line at 877-907-7508. Register your device (s) on Philips Respironics' recall website to stay informed of updates from Philips Respironics regarding any new instructions or other corrective fixes, which the. Philips Respironics received authorization from the U.S. Food and Drug Administration (FDA) to replace the PE-PUR sound abatement foam with a new material, and the company anticipates the rework to begin this month for affected first-generation DreamStation devices in the United States. If you do not have a second device available we suggest you print out the instructions. Proof of purchase may be required to take advantage of a promotion or request a repair under your warranty. If you are a patient who has been affected by this recall, please do not try to remove the foam from your device. Enter your Username and affected Device Serial number. Products not affected by this recall notification (U.S. only) / field safety notice (International Markets) include: The best way to know if your device is included in the recall is to register your machine for the recall. As a first step, if your device is affected, please start the. September 02, 2021. Per the Philips Respironics recall notice: We cannot stress enough that Philips is treating this matter with the highest possible seriousness, and are dedicating significant time and resources to address this issue. For a list of the affected devices and more information regarding the recall from Philips Respironics you can go to: https://www.usa.philips.com/healthcare/e/sleep/communications/src-updateChapters:00:00 Intro00:44 Find Your Serial Number01:49 Online Form06:05 Demand for CPAP MachinesShop Online: Our Store: https://sleeplay.comCPAP Machines: https://sleeplay.com/collections/cpap-machinesCPAP Masks: https://sleeplay.com/collections/cpap-masksCPAP Cleaning: https://sleeplay.com/collections/cpap-cleaningCPAP Supplies: https://sleeplay.com/collections/cpap-suppliesOxygen Therapy: https://sleeplay.com/collections/oxygen-therapyGo Social:Facebook: https://facebook.com/sleeplaygroundInstagram: https://instagram.com/sleeplaygroundTwitter: https://twitter.com/sleeplayground TikTok: https://tiktok.com/@sleeplaygroundBecome an Affiliate:https://sleeplay.refersion.com/affiliate/registrationFree Consultation:https://calendly.com/sleeplay/respiratory-therapist-consultation The App uses Apptentive, a feedback and communication service ("Apptentive") provided by Apptentive Inc. Apptentive uses a technology similar to a "cookie" in order to help the App analyze overall traffic patterns and collect your feedback through the App. You can sign up here. Using alternative treatments for sleep apnea. (, Philips Kitchen+ app - tasty airfryer recipes & tips, Register your purchase to unlock the benefits, 1. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. All rights reserved. Cancel. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Optional items: Email address and mobile phone number You can refuse to provide the Authorization for Collection and Use of Personal Information.
