Are there specific Kaiser volunteer opportunities you'd be interested in? Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Your answer should include your ability to be patient, kind, and confirming to best answer this question. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. 1 / 41. ", "I have the basic procedural skills for this team position. This is one of the reasons I have applied with Kaiser Permanente. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. I'm happy to answer any questions you have. Very nice answer. Nice work! Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. What is important to them is that you are cognizant of your own personal shortcomings. A career in healthcare can be emotional at times; however, I choose to focus on the positives. Behavioral 3. I've cleaned up your answer slightly to more successfully deliver your message. ", "Once I was filling a prescription for 90 days 90 tablets. I am a people person and build relationships with my coworkers and patients alike. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. The patient was angry and threatened to leave AMA. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. We will see how stellar my skills are after that course! While there was no injury, I was required to report the fall to our safety team and I did so immediately. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. List several ways that you receive your industry knowledge and stay on top of trends. Strong communication skills are required to be an active leader. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. Your problem-solving approach is fantastic! Therefore, any date prior to 2019 might not be accurate. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. What is the hiring process for remote jobs at Kaiser Permanente? It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. It's best that the person knows the reasons why so that they can learn from the experience. I like to be on time with my schedule to ensure that our patients are assisted properly. ", "I am an avid fan of Google alerts! Read our Terms of Use for more information. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. Your answer shows the interviewer that you can work well with almost anyone. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. "I am usually the 'ideas person' in team projects. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". Great answer! That question can start up a great conversation, and you may learn a thing or two as well. These relationships are created from the ground up. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. I also help the pharmacist with anything they needed from translating to ringing up customers. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. ", "You are searching for someone with 5 years' experience and I have two. ", "My position at Kaiser is a Radiology Physician Assistant. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. 3.2 (5 reviews) Term. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. Balancing empathy with honesty is key when communicating bad news. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. ", "No problem. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden I really like this answer! Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. My approach is to be empathetic, soft-spoken, and truthful. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. My documentation is strong, as well. Perhaps you have a keen eye for detail. I greatly value the information shared between fellow professionals in our field. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. What makes you want to give back to your community? But this is usually just for transitions. It sounds as though you have exceptional patient service skills! - I'm a recent graduate of San Jose state. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. ", "I believe in volunteering in the community where you live. Learn more here. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". "I have worked with diverse groups of people most of my career, including my time in college. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? The application opens in early May. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Would it ensure efficient workflows or more timely responses to other departments? ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. Health benefits. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. Good example! I would also need a technologist to assist me who could adjust to my easy procedural style.". I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. Maybe you are a pen and paper person. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. ", "I would describe myself as a hard worker. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. I know what I want to be done and how I want it done, so it's often easier to do it myself. ", "I'm very interested in clinical research. ", "This is a great question. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. "Early in my career, I was working a night shift with minimal staffing on our unit. If possible, avoid extreme responses that include speaking negatively of others or naming people. These experiences have really opened my eyes to working with people from backgrounds different than myself. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. Then I organized and effectively communicated this information with my attending. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I understand and agree that Kaiser Permanente may verify any and all information that I provide. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. Discuss how you can thrive in this role, even during the most stressful times. One is ABC, and the other is XYZ. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. Unfortunately, the sales have shut down. We do not have advertisements on our pages but we do try to make money through paid-memberships. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. We wanted to create a resolution with this person. Sign In. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. Attire. I love working as part of a team and my colleagues take well to my personality. Well done! Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. I like to get to know people and ask them questions about themselves. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". Stress can often be a regular part of the day-to-day work experience, especially in healthcare. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. I cannot take on every step of a project all of the time. I listen, mirror, validate, and empathize. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. I indulge in the things that make me happy on my time off. Definition. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. Tell me about yourself. I take the time to listen and reflect back to ensure that I am providing the best care possible. Most interviewers will interpret a cliche response like that as dodging the question. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. 1 / 41. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. At the end of the day, many role titles are fluid. Your interviewer would like to know how your communication skills have benefited your team in the past. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Borja estimates that. Dates shown above are approximate. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. Upon first taking the call, the patient was name calling and yelling. I cope with these emotions by telling myself that it's not my story, it's the patient's story. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. Ultimately the patient understood and the procedure was finally completed.". Last, I adapt to the individual. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. This sounds like a very collaborative workplace. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. If I promise any follow-up to my students, I do so in a timely manner. "I believe I could improve on some technical skills including Excel and Word. Truth is always key, so I will be honest and clear when communicating the news. where i concurrently pursued a degree in both nursing and biological sciences. "A bit about me - I love to travel, read, and conduct research. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". Discuss the ways that you would build strong and healthy relationships if hired. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). ", "When you work in a diverse team and with patients, you will encounter difficult personalities. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. The patient, staying because of back surgery, was unable to hit the call button. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. . Your response makes it clear that you volunteer in your community in various ways. I have been responsible for maintaining supplies on the general surgery ward for five years. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. How to Answer: Why Do You Want to Work Here? At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. I had 2 interviews with kaiser received and offer within a week. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making.
